Refund Policy
This Refund Policy applies to all purchases made on EbyIndia.com, owned and operated by Jai Veera Communications. We aim to ensure a fair and transparent refund process for our customers.
1. Eligibility for Refund
A refund may be issued in the following cases:
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The product delivered is damaged or defective
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The wrong product is delivered
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The product is missing from the order
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The order is cancelled before it is shipped
To be eligible for a refund, the issue must be reported within 48 hours of delivery.
2. Non-Refundable Items
Refunds may not be applicable for:
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Products marked as “Non-Returnable”
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Digital products or downloadable items
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Items damaged due to misuse or negligence
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Products without original packaging or tags
3. Refund Process
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To request a refund, contact our support team with your order ID and issue details.
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Our team may ask for images or videos as proof.
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Once verified, we will process your refund.
4. Refund Method
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Approved refunds will be made to the original mode of payment.
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In case of Cash on Delivery (COD), refunds may be processed via bank transfer or wallet.
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Refund processing time is typically 5–10 business days after approval.
5. Partial Refunds
Partial refunds may be issued if:
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Only part of the order is affected
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The product shows signs of use
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Packaging is missing or damaged
6. Cancellation
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Orders can be cancelled before they are shipped for a full refund.
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Once shipped, cancellation may not be possible.
7. Contact Us
For refund-related queries, please contact:
EbyIndia.com
Jai Veera Communications
Email: info@ebyindia.com
Phone: 8500228353 / 8575556777
By placing an order on EbyIndia.com, you agree to this Refund Policy.